5 YEARS AFTER THE FLOOD
All-Dry Basement Systems is absolutely amazing. Their customer service is impeccable and they completely exceeded our expectations. Nick Chandler and his team are the epitome of professionalism. They are completely detail oriented and go above and beyond to be sure that your needs are completely satisfied and that the recommendations that are made are custom tailored to your home. When they came into our home they sat down with us so we could share with them the problems we were having. Nick (Chandler) also did a “walk-through” with us so that we were able to point out what we felt were the problem areas and he was able to make note of those and give those areas special attention when they did their assessment. He was so helpful and incredibly patient with me as I asked a multitude of questions regarding the process, procedure and the products. After his assessment, he was able to make the recommendation as to what we would need to make our home not only waterproof but also Healthy. I could not be more pleased and I highly recommend All-Dry Basement Systems for ALL of your waterproofing needs.
We live in a wonderfully quaint historic neighborhood in Old Hickory Village that has been called “Nashville’s Best Kept Secret” by many. The majority of the houses here were built in 1918 and the house that we live in is known as a 6 room bungalow that was also called “The Old Hickory”. As with any older house there are always problems that seem to be unique to those older homes. Personally we have lived in this house over 15 years and while we have always had a few issues, we had never encountered anything that wasn’t easily corrected. But on May 1, 2010, that all changed as nearly every rainfall record conceivable was completely shattered and our home was one of the 11,000 properties in Nashville and the surrounding area that was severely damaged by the floodwaters. We had over 7 inches of water in our basement. When we cleaned up and got things back in order we did not realize that due to the floodwaters, permanent damage had been done to the structure of our home and that from here on out every time there was a significant amount of rain, our basement was going to flood. For the past few years, I have dealt constantly with constant moisture as well as rivulets of water coursing across my basement floor and toxic mold on the walls and floor, it was beyond disgusting. Nick (Chandler) and the All-Dry team came into our home completely cleaned everything out, destroyed the mold, repaired the damage, waterproofed our basement and also installed the E·Z Breathe® Ventilation System and now my daughter and I now have a healthy house free of mold and poisonous toxins and we are ecstatically happy.
“I can’t even begin to tell you how All Dry basement Systems (Nick Chandler) exceeded my expectations when it came to service, professionalism, detail oriented regarding my particular needs and thorough when explaining the cost and the benefits from their services in my situation.
I bought my 1939 bungalow in Manchester, Tn in October 2014. Soon after moving in I discovered that my root cellar basement was starting to have moisture and musky smelling along with approximately 3 inches of water standing. I decided to google search for companies that could help me get this problem solved. I TRULY got LUCKY when I called and spoke to Laura.
She explained everything in detail as well. Laura could tell that I was in dire straits and had no clue what to do and I needed something done pretty quick. Laura didn’t hesitate in seXng up an appointment for me. Nick came out to my house and sat down with me and and I knew when I met him and after Laura’s prompt attention on the phone that I had made the PERFECT CHOICE and I have no regrets. Anytime over this past year that I have had any questions, I knew I could call Laura or Nick up and they were sure to get back to me pretty fast.
I have to say that most companies just come and do the work and leave and you are literally just another customer BUT not with All dry or I should say NOT WITH Laura and Nick. You know you are being treated as if they would be treating their own family. I work in the Aviation industry and customer service is absolutely the most important to me. I always want to exceed my customer’s expectations and when I look for companies or any type of service, I hold them to my standards.
All Dry, Laura and Nick, surpassed my expectations and if anyone ever needs or wants to contact me about them, I will recommend them 100%. Thanks again for all that you have done for me.” —Shawn F., Manchester, TN.
“If you’re looking for the right company to provide a service that All Dry provides well look no further. Everything went great from start to finish. They came in behind a company that started the job and left it incomplete. They corrected all of the mistakes the other company made and even went the extra mile to take care of a mold issue. I would recommend All Dry over any competition when it comes to price, quality of work, customer service and overall satisfaction.” —Enoch E.
“All-Dry had good reviews on Angie’s list. Good info on website. Nick was very professional, helpful, pleasant, cooperative, hardworking, knowledgeable, and very easy to work with. He answered our constant barrage of questions very professionally and patiently and made sure we understood exactly what he was doing and why it would work.
Nick (Boss) and Bill, with their assistant Aries were extremely professional, hardworking, unfaltering, and amazing, despite extreme heat and humidity conditions and bedrock! We were comfortable with them in our home and felt that they were extremely careful despite the crowded working situation.
Nobody likes to spend a large sum to fix problems caused by water damage, but we feel that the cost was fair for the work proposed and completed. So far, everything looks good. We haven’t had a big storm, but the work was very good. They seemed to treat our home like they would if they were working on their own home.
We already have recommended Nick to some of our neighbors, and would be glad to offer references as needed. We are definitely pleased with All Dry, particularly Nick and his crew.” —Ruth M.
“Worked with Nick and completely satisfied with this teams work! Great group of professional men! Looking for foundatiBon repair? Crawl space waterproofing? Call these guys!!”—Tara M.
“I looked around for competitive quotes but I went with the first company on the scene. Nick with all-dry was just a few levels about all the rest. He explained what my home needed and put it out in detail. The price was reasonable for the work. From the first day on the job the service techs were very friendly and kept me up to date on what was going on. I will say I did peek during the work and don’t recommend this because when I saw the finished product I was amazed at how clean and great it looked. I would recommend them to anyone in need of the many services they provide.. two thumbs up guys. Thanks!” —David P.
“Great job. Knowledgeable. Courteous, respectful. Cleaned up as they went and left no mess. I am very pleased.” —William C.
“We hired All-Dry to fix our bowed foundation wall, and waterproof our basement. We had several companies come out to provide estimates. Nick came out very promptly, explained why we were having these problems, and came up with a repair plan that made sense. He actually worked on the job, which was comforting to us.
After 4 days, the job was done, and the work looked great. Nick and his crew made sure we understood every aspect of the repairs, and cleaned up very well. I would recommend anyone with similar problems to call All-Dry! Great company!” —Abby C.
Just wanted to let you know that your men have done an incredible job. They were extremely professional and the job was perfect. Thank you.
Why did you contact ALLDRY Basment Systems?
Initially: Good revie
ws on Angie’s list. Good info on website.
Was the office staff kind and courteous?
I don‘t remember, but I‘m sure they were, because rude staff is an immediate turnoff.
Was the scope of work explained in full detail ?
Very much so. Nick reviewed the property carefully, then explained that he would defer final determination until the sidewalk and paneling were removed and he could see where the leak was actually occurring. He explained what he believed the problem was and how he would remedy it.
Was the system design specialist professional and helpful?
Nick was very professional, helpful, pleasant, cooperative, hardworking, knowledgeable, and very easy to work with. He answered our constant barrage of questions very professionally and patiently and made sure we understood exactly what he was doing and why it would work.
What was your impression of the installation crew and quality of work being performed?
Nick (Boss) and Bill, with their assistant Aries were extremely professional, hardworking, unfaltering, and amazing, despite extreme heat and humidity conditions and bedrock ! We were comfortable with them in our home and felt that they were extremely careful despite the crowded working situation.
Were you satisfied with the cost of work proposed?
Nobody likes to spend a large sum to fix problems caused by water damage, but we feel that the cost was fair for the work proposed and completed.
When work was completed were you satisfied with the results?
So far, everything looks good. We haven ‘ t had a big storm, but the work was very good. They seemed to treat our home like they would if they were working on their own home.
What was your impression of the clean up?
Would you recommend ALLDRY Basement Systems to your friends or family?
We already have recommended Nick to some of our neighbors, and would be glad to offer references as needed.
We are definitely pleased with All Dry, particularly Nick and his crew.